Monday, November 10, 2008

Feedback for KM

In organizations, feedback is a process of sharing observations, concerns and suggestions between persons or divisions of the organization with an intention of improving both personal and organizational performance. (source: wikipedia.org)

Feedbacks have been commonly used to collect suggestion, ideas and improvements in any assignment or task after completion. The feedbacks are then used by managers to project the success of the assignment or to find fault with the people at helm.
Generally the feedback data are discarded after the initial reporting. Unless and until there is sharp decline in revenue or profit on year on year basis.
I do not recollect of many across organizations, which perform comparison or trend analysis on feed back data after collecting similar feedback for the 3rd or 4th time.

Several software’s are available to carry out 360 degree feedback online or offline.
I was wondering whether software’s available can perform Gap Analysis and Comparison between multiple feedback and present a report in the customized form.

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