Knowledge Audit

Knowledge audit is a systematic examination and evaluation of organizational knowledge, which examines organization’s knowledge needs, existing knowledge assets/resources, knowledge flows, future knowledge needs, knowledge gap analysis as well as the behavior of people in sharing and creating knowledge. In one way, a knowledge audit can reveal an organization’s knowledge strengths, weaknesses, opportunities, threats and risks.
Knowledge Audit encompasses four dimensions of examination:
1. Finding out What We Know We Know
2. Finding out What We Know We do not Know
3. Finding out What We do not Know We Know
4. Finding out What We do not Know We do not know
The data can be collected through Questionnaire, Site visit, Interviews, Informal & formal Interactions and observations etc.
The sample questionnaire is
1. Does the organization have electronic and paper documentation and manuals.
2. Can the documentation and manuals be accessed manually or electronically, when required.
3. Does the organization know about the best practices in the similar kind of organizations.
4. Where does the organization lack in comparison to the competitors.
5. Did the organization ever conduct knowledge gap analysis.
6. Does the organization have Data center/ Data mart and Dataware housing & mining facilities.
7. How many innovations and patents have been registered.
The above sample questionnaire would help in knowledge gap analysis.