Abstract:
Government organizations and public sector organizations are increasingly facing pressure from citizens and private companies at the level of service delivery, technological advancement and managing old employee base. Some of these above factors like employee management and advancement in technological advancement have been leveraged by private companies to gain strategic advantage. On the other hand, the government organizations may appear lean and profitable through retiring employees, but the organizations face significant loss knowledge and skills.
Government organizations and public sector organizations are increasingly facing pressure from citizens and private companies at the level of service delivery, technological advancement and managing old employee base. Some of these above factors like employee management and advancement in technological advancement have been leveraged by private companies to gain strategic advantage. On the other hand, the government organizations may appear lean and profitable through retiring employees, but the organizations face significant loss knowledge and skills.
The possible solution is to deploy Knowledge Management systems to capture and transfer intrinsic and operational knowledge within the organization and develop knowledge center to avoid the organization from becoming outdated and obsolete. This approach accepts that knowledge management as a separate division of an organization, focusing on enabling knowledge sharing and creating common knowledge amongst the inter government organizations and citizens by establishing a communication infrastructure for knowledge work.
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