KM Techniques and Tools

KM techniques:
1. Mentoring
2. Facilitated networking
3. Social network analysis
4. Peer to peer knowledge sharing
5. Communities of Practice – face to face and virtual
6. Best practice replication
7. Organisational learning programs
8. Innovation support
9. Strategies to protect Intellectual Property
10. Strategic information management
11. Storytelling
12. After action review
13. Knowledge brokers
14. Narrative

KM tools:
1. Video-conferencing
2. Groupware (e.g. Lotus Notes)
3. Online forums or list-serv
4. Intranet
5. Portal
6. Expert systems
7. Search and retrieval agents
8. Data warehousing & Data mining
9. Document repositories
10. Document management systems
11. Instant messaging
12. Wikis
13. Blogs